Returns/Exchanges

We sell natural products and do our best to accurately represent our products.

It is especially difficult to express the shape and curls of a tree as it is.

Prices are specific to each product and are specifically set according to grading standards set by us.

We also do not "discuss" the grades given to the wood.

Regarding product confirmation and inspection

■Once your ordered product arrives, please check and inspect the product within 7 days.

 If you wish to exchange or return the product, please check the following notes and return it within 7 days after receiving the product.

Please be sure to contact us by email . We cannot accept returns after 8 days.

In the unlikely event that there is a problem, we will respond promptly.

If you find that there is a defect in the condition of the product upon arrival, please take a photo and record it to confirm the condition.

We will provide you with instructions on how to respond, so please be sure to follow our instructions.

Please note that we may refrain from responding to returns using methods other than those provided by our company.

• Returns and exchanges due to customer convenience are limited to unopened and unused items.
• In the case of returns, cancellations, or exchanges due to the customer's convenience, the customer will be responsible for round-trip shipping, handling fees, and handling fees for refunds, unless otherwise agreed upon before returning the item.
• Since wood is a very heavy product, general shipping costs are high. Please note.
• Made-to-order products and made-to-order products cannot be returned, canceled, or exchanged due to customer convenience.
  *Excluding cases where the arrived product is initially defective.
• Since our store mainly sells products over the Internet, we do not have a telephone operator on site.
  Thank you for your understanding and understanding.

Conditions for returns and exchanges

• Returns and exchanges will only be accepted within 7 days of receiving the product. We do not accept returns or exchanges after 7 days.
• Returns and exchanges due to customer convenience are limited to unopened and unused items.
• We cannot accept returns on wood that has been cut or installed by the customer after receiving the product, or on products that have been used once.
• We cannot accept any returns or complaints after construction or processing, or any liability for construction costs.
• We cannot accept requests for reimbursement for processing/repairs performed at the customer's location or for repairs arranged by the customer.
• Although we take great care in manufacturing, warping, bending, and wood grain can occur due to the nature of wood, so we cannot accept returns due to warping, bending, or wood grain.
• If you wish to return or exchange an item, please be sure to contact us by email . If the item is returned without contacting us, we will not be able to take any action.
• Actual color may differ depending on your monitor settings.
  We may refuse returns or exchanges due to differences in color or image between the image on the site and the actual product.
• Each product made from natural materials such as wood has a different appearance.
  The standards for returns and exchanges vary depending on the condition of each item, so please check the description and content on each product page.
• If the delivered product has obvious initial defects such as stains or damage, we will bear the return shipping, reshipping, and handling fees.

Regarding returns and refunds

• Refund procedures for returned goods will be processed as soon as we have confirmed that the product has arrived.
  Due to financial institutions' business days and hours, it may take some time or days for your refund to be refunded. Please note.
• In the case of a refund, in principle, the refund will be made by bank transfer, regardless of the payment method used at the time of the order.
• If the return is due to customer reasons other than poor quality or damage (wrong image, etc.), please arrange for the shipping fee to be paid in advance by the customer.

Regarding exchange

• We will exchange the product with the same product only if the product is of poor quality.
  We cannot accept exchanges for other products (including the same product in a different color).
• Depending on product availability, replacement products may not be delivered in time for your desired date. Thank you for your understanding.
• After receiving your request, we will check the stock of the item you wish to exchange.
  It may not be available due to reasons such as sold out or out of print. In that case, we will respond with a refund.

Precautions when returning goods

• When returning the item, please place it in the packaging it was sent or in a sturdy cardboard box to prevent damage to the item.
• Also, please write "Handle with care" conspicuously on the outside of the packaging and packaging, and ask the shipping company to handle the package with care when handing over the package.

Contact information/address for returns/exchanges

For inquiries regarding returns and exchanges, please contact us via email.

Address: 23-2 Komatsubara, Koorihonmachi, Konan City, Aichi Prefecture, 483-8127

Company name: Maikai Wood Hawaii

Disclaimer

• Due to changes in the specifications of the product you wish to exchange, or for reasons such as out-of-stock items, we may exchange the product for a similar product instead of the same product.
• Some products may be returned to the manufacturer.
  Please do not attach the invoice directly to the product or product case; instead, please attach the invoice to the packaged product.
• Our contact hours are weekdays from 10:00 to 17:00.
  Inquiries received on Saturdays, Sundays, holidays, and outside business hours will be responded to on the next business day.
• We cannot accept inquiries by phone.
  We apologize for the inconvenience, but please be sure to contact us via email .

that's all

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We are selling natural products and do our best to represent the product exactly as it is. It is difficult to show the natural product exactly as it is especially to show the figure and curl of the wood. Please do your best to confirm the product will meet your needs before you purchase it. We do not "argue" about the grade attached to the wood. The prices are unique to each product and therefore are set specifically according to our established grading standard. This standard is set by us.

Checking and inspecting the products

When you receive your order, please check and inspect the product within 7 days.

If you wish to exchange or return an item, please read the following notes and be sure to contact us by e-mail within 7 days of receiving the item. We will not be able to accept returns after 8 days.

If there are any problems, we will deal with them as soon as possible. If there is a problem with the condition of the product after it arrives, please take a picture and record it.
We will provide you with instructions on how to handle the problem, so please be sure to follow our instructions. If you do not follow our instructions, we may not be able to accept your return.

• Returns and exchanges for customer convenience are limited to unopened and unused items.
• In the event of a return, cancellation, or exchange for reasons other than the customer's, the customer will be responsible for the return shipping and handling, and any refund fees, unless otherwise agreed upon prior to the return.
• Please note that wood is a very heavy item, so general shipping costs will be high. Please understand this in advance.
• Ordered products and made-to-order products cannot be returned, canceled, or exchanged for customer reasons. (Except in the case of an initially defective product.)
• We do not have an operator to answer the phone as we mainly sell through the Internet. We ask for your understanding.
  
  

Conditions for returns and exchanges

• Returns and exchanges will be accepted only within 7 days of receipt. Please do not return or exchange after 7 days.
• Returns and exchanges for customer convenience are limited to unopened and unused items.
• We do not accept returns of wood that has been cut or installed by the customer after the product arrives, or of products that have been used once.
• We will not accept any returns or claims after installation or processing, nor will we bear the installation cost.
• We do not accept any claims for replacement for processing or repair work done at the customer's site or for repair work arranged by the customer.
• Although we take the utmost care in manufacturing our products, warping, bending, and grain can occur due to the nature of wood, so we do not accept returns due to warping, bending, or grain.
• If you wish to return or exchange an item, please be sure to contact us by e-mail. If you send the item back without contacting us, we will not be able to take any action.
• The actual color of the product may vary depending on your monitor settings.
• We may not be able to accept returns or exchanges for reasons such as color or image differences between the images on the site and the actual product.
• Products made of natural materials such as wood have different expressions.
• Please check the description on the product page for details on how to handle returns and exchanges.
• If there is an obvious initial defect such as staining or damage to the delivered product, we will pay for the return shipping and handling.

Return and Refund

• Refunds for returned products will be processed as soon as we confirm the arrival of the product. Please note that due to the business days and hours of financial institutions, it may take some time and days to receive your refund. Please be aware of this in advance.
• In principle, refunds will be made by bank transfer, regardless of the payment method used at the time of order.
• In the case of returns due to customer's reasons (wrong image, etc.) other than defective quality or damage, please arrange for shipping costs to be prepaid by the customer.
  
  

Regarding exchange

• The product will be exchanged for the same item only if it is of defective quality.
• Exchanges for other products (including different colors of the same product) will not be accepted.
• Depending on the product availability, we may not be able to deliver the replacement product in time for your desired date. Please be aware of this in advance.
• We will confirm the availability of the product you wish to exchange after we receive your request.
• In some cases, we may not be able to provide the item due to a sold-out or discontinued product. In that case, we will refund you.
  
  

Notes on return shipping

• In order to prevent damage to the product, please return the product in the packaging it was sent in or in a sturdy cardboard box.
• Also, please ask the shipping company to write "Handle with care" prominently on the outside of the packaging and ask them to be careful when handing over the package.

Contact and shipping address for returns and exchanges

Send us an email for your concerns about returns and exchanges

Add to：〒483-8127 Komatsubara 23-2, Koorimoto-cho, Konan-shi, Aichi

Company name：Maikai Wood Hawaii

Disclaimer

• Due to changes in the specifications of the product you wish to exchange, or due to the lack of a product, we may exchange the product for an equivalent product instead of the same product.
• Some products may be returned to the manufacturer.
• Please do not affix the invoice directly to the product or product case, but affix the invoice to the packaging.
• We are available for inquiries from 10:00 to 17:00 on weekdays.
• Inquiries received on Saturdays, Sundays, holidays, or after business hours will be handled on the next business day or later.
• We do not accept inquiries by phone.
• Please be sure to contact us by e-mail.