Shipping policy


About delivery and shipping charges

Sagawa Express, Kuroneko Yamato, etc.

Shipping costs vary depending on the packaging, number of items, destination, etc.

  • We apologize for the inconvenience, but due to the circumstances of the delivery company, we are only able to arrange delivery to individual addresses . In the case of a corporate address, a delivery address with a trade name, etc., even if you select a delivery time, it will be handled as "No request" .
  • For large items, over 20 kg in weight, or for multiple shipments, we may not be able to arrange a detailed delivery date and time, so please plan your pick-up time with sufficient time.
  • We will inform you of shipping costs to remote islands etc. each time you place an order.
  • It cannot be shipped outside of Japan.


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About shipping and delivery

Sagawa Express, Yamato Express etc.

The shipping cost will vary depending on the shape of the package, the number of packages, and the destination.

  • If you have a corporate address or a delivery address with a business name, you can select "no preference" even if you select a delivery time zone.

  • If you have a corporate address or a delivery address with a business name, you can choose a delivery time zone, but it will be handled as "no preference".

  • For large items, items weighing more than 20kg, or multiple shipments, we will not be able to arrange a detailed delivery date and time, so please plan well in advance for your pickup.

  • We will inform you of the shipping costs for remote islands upon receipt of your order.

  • We cannot ship outside of Japan.

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